Privacy Policy – LeisureVan Service Solutions

1. Who We Are

LeisureVan Service Solutions (“we”, “our”, “us”) provides caravan and motorhome servicing, repairs, and inspections.

If you have any questions about this policy or how we handle your data, you can contact us:

📧 Email: inffo@leisurevan.co.uk
📞 Phone: 07492 818 664

2. What Data We Collect

We may collect and process the following information:

• Name
• Contact details (phone number, email address)
• Address/location (for mobile service visits)
• Vehicle details (caravan/motorhome information)
• Booking and service history
• Website usage data (via cookies – see section 7)

3. How We Use Your Data

We use your data to:

• Respond to enquiries
• Book and carry out services
• Provide quotes and invoices
• Communicate about appointments
• Improve our services
• Meet legal or regulatory obligations

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract – to provide services you’ve requested
• Legitimate interests – to run and improve our business
• Legal obligation – where required by law

5. How We Store Your Data

Your data is stored securely and only kept for as long as necessary to:

• Provide services
• Maintain records for tax/legal purposes
• Handle any follow-up or warranty queries

6. Sharing Your Data

We do not sell your personal data.

We may share your data with:

• Service providers (e.g. accounting software, booking systems)
• Legal authorities if required by law

All third parties are required to keep your data secure.

7. Cookies & Website Tracking

Our website may use cookies to:

• Improve user experience
• Track website performance
• Understand how visitors use our site

You can control cookies through your browser settings.

8. Your Rights (UK GDPR)

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Request data portability

To exercise any of these rights, contact us using the details above.

9. Data Security

We take appropriate measures to protect your data from:

• Unauthorised access
• Loss or misuse

10. Changes to This Policy

We may update this policy from time to time.
Any changes will be posted on this page.

11. Contact

If you have any concerns about how your data is handled, you can contact us directly.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).